# Troubleshooting

{% hint style="danger" %}
Some issues only Lexis staff can solve. If your issue isn't located here, you should join the Lexis Discord and create a ticket. You can join their Discord here: <https://discord.com/invites/lexis/>

Alternatively, you can link your Discord account on the Lexis Dashboard, then you can access all the channels.
{% endhint %}

#### Lexis keeps unloading whilst playing <a href="#lexis-keeps-unloading-whilst-playing" id="lexis-keeps-unloading-whilst-playing"></a>

This is caused by your ISP limiting the responses from the Lexis auth. Try using [1.1.1.1](https://one.one.one.one/). If that doesn't work then try using a VPN.

#### Bootloader is damaged <a href="#bootloader-is-damaged" id="bootloader-is-damaged"></a>

Download [EasyUEFI](https://www.easyuefi.com/downloads/EasyUEFI_Trial.exe) and [rebuild the EFI System Partition](https://www.easyuefi.com/faq/en-US/Rebuild-EFI-System-Partition.html). If the trial is expired, use the [patcher](https://files.catbox.moe/4jdaj6.zip).In the patcher, press the button on the left, if there are any prompts, press 'Yes'.

#### Lexis keeps crashing <a href="#lexis-keeps-crashing" id="lexis-keeps-crashing"></a>

1. Disable your anti-virus software. Sometimes it can conflict and try to remove Lexis from your system causing a crash.
2. Delete any `%APPDATA%/LEX_x` files
3. Delete the `%USERPROFILE%/Lexis` folder
4. Verify game files.