# Troubleshooting

#### Launcher Keeps Closing? <a href="#launcher-keeps-closing" id="launcher-keeps-closing"></a>

If your launcher keeps closing, simply follow the steps below:

1. Disable your anti-virus software
2. Install the latest [Visual C++ Redistributables](https://aka.ms/vs/17/release/vc_redist.x64.exe).
3. Make sure you're on Windows 10 1903 or higher
4. Delete any `%APPDATA%/LEX_x` files,
5. Delete the `%USERPROFILE%/Lexis` folder​

#### Error 3 <a href="#error-3" id="error-3"></a>

Open the Command Prompt and run `icacls "%USERPROFILE%\Lexis" /grant Everyone:(F) /t /c /q`

#### Error 4 <a href="#error-4" id="error-4"></a>

Try deleting the `%USERPROFILE%/Lexis/Launcher` folder, if that does not work, reinstall it by WebView2 by following the steps in [this post](https://superuser.com/a/1751710).


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